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FAQ Section
Shipping
We offer two shipping options for our customers – standard and express shipping.
Our standard shipping option typically takes 4-7 business days to arrive, while express shipping takes 1-2 business days. Though the exact delivery time for each option may vary depending on your location.
Our shipping costs are calculated based on the weight and size of your order, as well as your shipping location.
To find out the exact shipping cost for your order, simply add the desired items to your shopping cart and proceed to checkout. At checkout, you will be able to see the shipping options and costs available for your order before completing your purchase.
No, as of now we are catering to orders PAN India.
Once we dispatch your order from our end, then the tracking details will be shared with you over Whatsapp together with the invoice. In case of any query you can reach out to our customer support team anytime.
Returns
We strive to provide our customers with the highest quality products and services. However, we do not allow returns or exchanges on any of our products except for some rare circumstances.
If you have any questions or concerns about your purchase, please contact our customer support team and we will do our best to assist you.
We understand that our customers may need to make changes to their orders. If you need to cancel or change your order, please contact our customer support team as soon as possible.
If your order has not yet been processed, we may be able to make changes or cancel your order. However, once your order has been processed and shipped, we cannot cancel or change your order.
We take pride in the quality of our products and services. However, if you receive a defective or damaged item, we are happy to assist you. Please contact our customer support team within 24 hours of receiving the item. Our team will ask you to provide photos of the item and any damage or defects, as well as a description of the issue. We will work with you to determine the best course of action, which may include a replacement or refund.
If a replacement or refund is warranted, we will provide you with instructions for returning the defective or damaged item. We will cover the cost of return shipping for defective or damaged items. Once we receive the returned item, we will inspect it to ensure that it is indeed defective or damaged. If the item meets our criteria for a defective or damaged item, we will issue a replacement or refund within 5-7 business days. If the item does not meet our criteria for a defective or damaged item, we will contact you to discuss your options.
Product Information
Our product specifications provide detailed information about the technical details and features of our products. Each product page includes a description of the product and a list of its key features and specifications, such as dimensions, weight, materials, and performance specifications.
We also provide high-quality images of our products from different angles, so you can see the product in detail before making a purchase.
If you have any additional questions about our products, please don’t hesitate to contact our customer support team. We’re happy to provide you with any information you need to make an informed purchase.
We stand behind the quality of our products and offer a variety of warranties and guarantees to ensure our customers are completely satisfied with their purchases. Depending on the product, we may offer a manufacturer’s warranty, which covers any defects in materials or workmanship for a certain period of time.
The specific details of our warranties and guarantees can be found on each product page and in our terms and conditions.
If you have any questions or concerns about our warranties and guarantees, please contact our customer support team for assistance.
Customer Support
We’re here to help you with any questions or concerns you may have about our products or services. You can reach our customer support team by phone, email, or whatsapp. Our phone and email support are available during regular business hours.
To reach us by phone (or on whatsapp), please call us on +917301-097-301 or +919829213231.
To reach us by email, please send your inquiry to info@avrrom.com.
We aim to respond to all customer inquiries as quickly as possible, typically within 24 hours. If you have any urgent concerns, please don’t hesitate to reach out to us by phone or live chat for immediate assistance.
