At Avrrom, every order is carefully packed and dispatched to reach you in proper condition.
As our products are sold with quality and care, we do not accept returns or provide
refunds for delivered products.
01. Replacement Only
Avrrom does not offer a general return or refund option.
In the event that you receive a defective, damaged, or incorrect product, you may contact
us to request a replacement. Replacement requests are reviewed and approved on a case-by-
case basis.
In exceptional circumstances, Avrrom may approve a replacement at its discretion.
02. 7-Day Replacement Window
Any replacement request must be raised within 7 days of delivery.
Requests received after 7 days may not be considered.
03. Product Condition
To be eligible for a replacement, the product must be:
In its original condition
Unused and undamaged, except where the issue itself is a manufacturing or transit
defect
Returned with the original packaging
Accompanied by all original accessories, parts, manuals, tags, and other items
supplied with the order
Supported by the order details or proof of purchase
We may request photographs or videos of the product and its packaging to assess the issue
before approving a replacement.
04. Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, please contact us as soon as
possible and within the 7-day replacement period.
Please retain the product, packaging, accessories, and all materials received with your order
until the issue has been reviewed.
Once the claim is verified and approved, Avrrom will arrange the replacement process.
05. Incorrect ProductsIf you receive a product different from what you ordered, please contact us within 7 days of
delivery.
After verification, an eligible incorrect item may be replaced with the product originally
ordered.
06. Products Not Eligible for Replacement
A replacement may not be provided where the issue is caused by:
Damage or deterioration caused by normal use over time
Improper installation or handling
Accidental damage
Misuse or negligence
Modifications or repairs made by the customer or an unauthorized person
Failure to follow product instructions
Damage caused after delivery
Missing original packaging or accessories
Requests made after the 7-day replacement period
07. No Returns or Refunds
Avrrom does not accept returns and does not offer refunds for delivered products.
Our policy is limited to eligible replacements only, subject to verification and approval.
08. How to Request a Replacement
To request a replacement, contact us within 7 days of delivery with:
Order number
Product name
Description of the issue
Clear photographs or video showing the issue
Photographs of the product packaging, where applicable
Our team will review the request and provide the next steps if the replacement is approved.
For replacement requests:
Email: [Avrrom Email]
Phone: [Avrrom Phone Number]
Last Updated: September 12, 2026